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Simply put, Steve has issues with issues that have issues. As a Retention and Systems Manager, Steve’s job is to focus on any customer issues and the fluidity of Bottlecapps’ incredibly sophisticated systems. 

Attention equals retention.
In other words, Steve’s attention to detail ensures that everything from sales to onboarding new clients runs smoothly. “Happy client means successful client, which leads to a long-term relationship. That’s the lane I try to keep everybody in,” says Steve. 

Though rare, issues do occur, and when they do, Steve attacks them with the vim and vigor of a person with issues himself. “It takes someone with issues to understand, find, and destroy them – especially issues that may affect our clients,” explained Steve. “Fortunately for our clients, I’m better at solving systems issues than personal ones.”

Why does Steve have issues?
Easy. He’s successfully and patiently dealt with people from sales reps to employees to customers for more than 20 years. “I bring people together and keep them together,” states an overly proud Steve. “You know, like that old song, come together right now, over me. Or like super glue.” (Sometimes Steve needs to get over himself.)

Unfortunately, dealing with people often means dealing with issues that, at some point, can lead to psychological misfires. But no worries, he’s not contagious. Before Steve started with us, we had him thoroughly checked out, refurbished, and rabies shotted, and Steve’s now almost good as new. 

When Steve grows up.
Although Steve is no spring chicken, he’s still on the journey of growing up. And when he does, Steve wants to be a fireman. We occasionally let him light a match and blow it out. This exercise helps satisfy the fireman harbored within.

Well-traveled and traveled well.
First. Steve’s from Canada, which means he spells traveled with two l’s. While grammatically correct in the British form of English (which really isn’t English at all), it’s not correct in Texas. 

Second. Steve’s been to 27 countries. Which is a good bit of travelllllllling until you find there are 195 countries in the world, then you realize that he’s only been to 14% of the world, which doesn’t seem so well-traveled, after all.

Third. Steve’s driven, and with that drive, we expect him to double his country count in the next 20 years or so.

Fourth: Steve likes beaches. His dream trip is to the Maldives, and he pictures a future sitting on a beach in the South Pacific, which is also his favorite musical. He often sings Bali Ha’i as he does his issue solving thing.

Favorite adult beverage: Beer. There’s a surprise – a Canadian who likes beer. Steve favors Kroenbourg 1664 and Kokanee and prefers drinking his beer anywhere and everywhere, but especially in front of a televised hockey game. 

Eh?